After-Hours Care

Any student ON CAMPUS with a life threatening emergency, regardless of whether the Wellness Center is open, should contact Sage Public Safety immediately at 518-244-3177.

Students OFF CAMPUS should contact 911. All expenses related to the emergency are the responsibility of the student.

Any student with a non-emergency who feels ill or injured when the Wellness Center is closed and feels they cannot wait to seek care until it reopens has the option to visit a nearby urgent-care facility, listed below. Use of a specific facility or provider is not required, these are simply suggestions.

PLEASE CARRY YOUR HEALTH INSURANCE IDENTIFICATION CARD WITH YOU AT ALL TIMES.

Troy

  • St. Mary’s Hospital Express Care
    1300 Massachusetts AvenueTroy, NY 12180
    518-268-5238
    Mon-Fri 10 a.m. to 10 p.m.
    Urgent care for medical needs that are not Emergency Room necessary.
  • South Troy Health and On-Call Center
    Hudson Valley Plaza
    79 Vanderburgh Avenue, Troy (across from HVCC)
    518-271-0063
    Mon-Fri 9 a.m. to 8 p.m.Sat-Sun 9 a.m. to 5 p.m.
  • Urgent Care Center of Latham
    711 Troy-Schenectady Road – Suite 102
    Latham, NY 12110
    518-783-3110
    Mon-Fri 5 a.m. to Midnight
    Sat-Sun: 10 a.m. to 8 p.m.
    Holidays: 10 a.m. to 5 p.m.
  • Newton Medical
    588 New Loudon Road (Route 9)
    Newton Plaza
    Latham, NY 12110
    518-785-2662
    Mon-Fri: 9 a.m. to 5 p.m.

Albany

  • WellNow Urgent Care
    1438 Western Avenue
    Albany, NY 12203
    518-649-9986
    Hours: 8 a.m. to 8 p.m.

After hours (students) may also contact these community resources: 

Warmlines: A warmline, (also known as a helpline or hopeline), is a phone number people can call to get support and learn about available mental health and recovery resources. These are often staffed by people with lived experience of mental health issues to provide peer support and information.

  • Albany County CAP Careline:
    518-427-5056 
    7 days a week, from 5pm-1am  

Hotlines: A crisis hotline (also known as a lifeline), is a phone number people can call to get immediate emergency telephone counseling.

Dial 211 24/7 for help. 
The 211 service statewide will connect anyone, free of charge to a warm or crisis line or to any health or human service. You do NOT need minutes on your phone to contact 211, and if you tell them that you don’t have minutes on your cell phone, they will TRY to connect you directly to the service you require.

The 988 Suicide & Crisis Lifeline connects you to trained crisis counselors 24/7. They can help anyone thinking about suicide, struggling with substance use, experiencing a mental health crisis, or any other kind of emotional distress. You can also call, text or chat 988 if you are worried about someone you care about who may need crisis support.

When you CALL 988:
You will hear a greeting message and be given a choice of who to connect with. There are specially trained counselors available for Veterans, Spanish speakers, or LGBTQI+ youth and young adults.

Your call is then routed to an official Lifeline crisis center based on your selections and area code.

When you TEXT 988:
Your contact is routed to an official Lifeline crisis center based on your area code.

When you CHAT 988:
You’ll get a pre-chat survey before connecting with a counselor to identify the main area of concern.

Your contact is routed to an official Lifeline crisis center based on your IP address.

No matter WHICH WAY you reach out

A trained behavioral health crisis counselor will listen to you. They will work to understand how your problem is affecting you, provide personal support and get you the help you need. Follow up services will be offered.

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